FAQ
CONTRACTORS
WORKERS
🚧 CERTIFICATIONS & QUALIFICATIONS
Q: What are the essential certifications your workers hold?
A: All our workers are fully compliant with industry standards and hold essential certifications, including:
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✅ CITB Health, Safety and Environment Test
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✅ CSCS Card (appropriate level for the worker’s role)
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✅ Asbestos Awareness Certificate (UKATA or equivalent)
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✅ Manual Handling Certificate
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✅ Working at Heights Certificate (IPAF or PASMA)
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✅ First Aid at Work Certificate (3-day course)
Q: What specialist certifications might be required for specific roles?
A: Depending on the role and project requirements, workers may need:
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🏗️ SMSTS/SSSTS (for site management and supervision)
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🚜 CPCS/NPORS (for plant operation and machinery)
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🌫️ Confined Spaces Certification (for underground and restricted access work)
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🚧 Street Works Licence (SWQR) (for roadwork and utilities)
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🦺 IPAF/PASMA (for elevated platforms and scaffolding)
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⚡ 18th Edition Wiring Regulations (for electrical work)
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🔥 Fire Warden/Marshal Certificate (for fire safety roles)
Q: Are your workers qualified to work on high-security and sensitive sites?
A: Yes. We can provide workers with the following additional clearances and qualifications where needed:
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✅ Enhanced DBS Check (Disclosure and Barring Service)
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✅ Security Clearance (SC)
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✅ Non-Disclosure Agreements (NDAs) (if required by the client)
📑 COMPLIANCE & DOCUMENTATION
Q: What documentation is required before starting work?
A: We require all workers to provide the following documentation before placement:
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✅ Right to Work documents (Passport, Visa, National Insurance Number)
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✅ Valid CSCS card (matching the role)
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✅ Relevant trade certificates (NVQ, CPCS, etc.)
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✅ Proof of insurance (if self-employed)
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✅ Photo ID (Passport or Driving Licence)
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✅ Proof of address (Utility Bill or Bank Statement)
Q: How do you ensure full compliance with industry regulations?
A: Our compliance process includes:
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✅ Thorough verification of all documentation and certifications
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✅ Regular audits to ensure ongoing compliance
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✅ Worker performance reviews and re-certifications
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✅ Direct liaison with site managers and health & safety officers
🦺 HEALTH & SAFETY
Q: What health and safety standards do you follow?
A: We comply fully with UK health and safety regulations, including:
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✅ Mandatory PPE Compliance (hard hats, gloves, boots, eye protection)
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✅ Site-specific safety briefings
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✅ Risk Assessments (before work commences)
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✅ Accident Reporting Procedures (in line with RIDDOR)
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✅ Mental Health Support (where available)
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✅ Drug and Alcohol Testing (if required by the site)
Q: What is your policy for handling accidents or safety breaches?
A: Our incident response procedure includes:
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Immediate on-site response from a qualified safety officer
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Full incident report documentation
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Immediate corrective action
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Worker retraining (if applicable)
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Client follow-up and feedback
👷 WORKER PLACEMENT & MANAGEMENT
Q: How quickly can you supply workers?
A: We can place workers within 24–48 hours of request, subject to verification of required certifications and documentation.
Q: How do you ensure the quality of your workers?
A: Our worker vetting and quality assurance process includes:
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✅ Thorough background checks
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✅ Verification of trade-specific certifications
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✅ Minimum of 2 professional references
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✅ Regular performance reviews
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✅ Ongoing worker training and development
Q: Can you accommodate large or urgent projects?
A: Yes. We maintain a pool of available workers and can scale staffing levels based on project size and urgency.
Q: How do you manage worker availability and scheduling?
A: We use an advanced scheduling and allocation system to:
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✅ Monitor worker availability in real-time
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✅ Match workers based on skill and location
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✅ Provide alternative workers if last-minute issues arise
🔄 OPERATIONAL PROCEDURES
Q: What is your worker replacement policy?
A: If any worker is unable to continue working or does not meet performance standards, we guarantee:
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✅ Immediate replacement within 24–48 hours
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✅ No additional costs for replacements (within agreed terms)
Q: How do you handle site-specific requirements?
A: We ensure that all workers are prepared for site-specific conditions by:
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✅ Completing site-specific safety induction
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✅ Confirming necessary PPE and tools
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✅ Providing detailed site plans and access information
🏢 SPECIALIST SERVICES
Q: What sectors do you cover?
A: We provide qualified workers across the following sectors:
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🏢 Commercial Construction (offices, retail, mixed-use)
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🏡 Residential Projects (housing developments, apartments)
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🚧 Infrastructure Development (highways, bridges, public works)
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🏗️ Civil Engineering (groundworks, utilities, tunneling)
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🌿 Landscape Construction (parks, public spaces)
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🔒 High-Security & Sensitive Sites (airports, government buildings)
Q: Do you provide specialist tradespeople?
A: Yes. We supply qualified professionals in:
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✅ Electrical and Plumbing
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✅ Carpentry and Joinery
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✅ Plant and Machine Operators
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✅ Welding and Metalwork
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✅ Scaffolding and Access Work
🛠️ PROBLEM RESOLUTION
Q: What happens if there’s a problem with a worker?
A: Our structured resolution process includes:
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Immediate on-site investigation
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Worker reassignment (if needed)
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Performance review and retraining
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Escalation to senior management if unresolved
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Follow-up with the client to confirm satisfaction
Q: How do you handle disputes or contract issues?
A: We use a structured dispute resolution process:
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✅ Direct engagement with the client and site manager
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✅ Mediation by senior management (if required)
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✅ Contractual review and resolution
💼 CLIENT SUPPORT & COMMUNICATION
Q: Who is my point of contact during a project?
A: You will have a dedicated account manager who will:
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✅ Handle all scheduling and worker-related issues
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✅ Be available for direct communication during working hours
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✅ Provide regular progress updates
Q: How do you handle feedback and complaints?
A: We encourage client feedback and handle complaints through:
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✅ Direct engagement with the account manager
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✅ Immediate corrective action
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✅ Follow-up to confirm resolution
🌟 WHY CHOOSE R&A CONSULTING?
✅ Industry-leading worker compliance and safety standards
✅ Fast placement and immediate replacement guarantees
✅ Flexible contracts and competitive pricing
✅ High-quality workers with verified trade-specific certifications
✅ Dedicated account management and full client support
🚀 Need more information?
Contact us at 020 3376 9641 or visit www.raconsultingandbrokerage.com
ABOUT US
Q: Who is R&A Consulting and Brokerage Services Ltd?
A: R&A Consulting and Brokerage Services Ltd is a trusted workforce solutions provider in the UK and Ireland. We specialize in supplying qualified workers for construction and civil engineering projects, including:
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🏢 Commercial Construction
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🏡 Residential Projects
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🚧 Infrastructure Development
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🏗️ Civil Engineering
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🌿 Landscape Construction
We work with some of the UK's leading construction companies, helping workers secure stable, high-quality jobs with competitive pay and benefits.
📄 APPLICATION PROCESS
Q: How do I apply for a job with R&A Consulting?
A: The application process is simple:
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Submit Your CV – Apply online or contact our recruitment team directly.
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Interview and Verification – We’ll schedule a quick interview and verify your qualifications.
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Right to Work Check – We’ll confirm your eligibility to work in the UK.
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Placement Matching – We’ll match you with suitable projects based on your skills and availability.
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Onboarding – Complete any required training and site-specific induction.
Q: Do I need to have experience to apply?
A: Experience is not always required. We have entry-level positions available for general labourers, and we provide training where necessary. However, certain specialist roles (e.g., plant operation, electrical work) require specific qualifications and experience.
Q: How long does it take to get placed on a job?
A: Most placements are completed within 24–48 hours after verifying your qualifications and paperwork. Specialist roles may take slightly longer depending on client requirements.
Q: What happens if I don’t get selected for a role?
A: If you're not selected for a specific role, we’ll keep your details on file and contact you when a suitable opportunity arises.
🏅 QUALIFICATIONS & CERTIFICATIONS
Q: What qualifications do I need to work with you?
A: The minimum qualifications depend on the role, but general requirements include:
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✅ Valid CSCS Card (Labourer, Skilled Worker, or Professional level)
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✅ Right to Work Documentation (Passport, Visa, National Insurance Number)
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✅ Health, Safety and Environment Test (CITB)
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✅ Manual Handling Certificate
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✅ Asbestos Awareness Certificate (for certain roles)
Q: What additional qualifications can improve my chances of getting hired?
A: Specialist roles often require additional certifications, such as:
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🏗️ CPCS/NPORS (Plant and machinery operation)
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🏢 SMSTS/SSSTS (Site management and supervision)
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🌫️ Confined Spaces Certification (Underground work)
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🚧 Street Works Licence (SWQR) (For roadwork and public utilities)
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🦺 IPAF/PASMA (For elevated platforms and scaffolding)
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⚡ 18th Edition Wiring Regulations (For electrical work)
Q: Can you help me get certified?
A: Yes! We can advise you on how to get certified and even provide access to training programs for high-demand qualifications.
👷 JOB EXPECTATIONS
Q: What type of work will I be doing?
A: We supply workers for a range of roles, including:
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✅ General Labourers
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✅ Groundworkers
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✅ Plant and Machinery Operators
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✅ Electricians
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✅ Plumbers
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✅ Scaffolders
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✅ Welders
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✅ Joiners/Carpenters
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✅ Painters/Decorators
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✅ Site Supervisors and Managers
Q: Can I choose where and when I work?
A: Yes. We offer flexible scheduling based on your availability and preferred locations.
Q: Will I need my own PPE (Personal Protective Equipment)?
A: Most clients provide basic PPE (hard hat, gloves, boots), but having your own PPE may give you an advantage in securing quick placements.
Q: What if I’m not happy with a job?
A: If you encounter any issues, contact your R&A Consulting account manager immediately. We’ll work to resolve the problem or find you an alternative placement.
💼 PAY & BENEFITS
Q: How often will I be paid?
A: We offer flexible payment terms:
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✅ Weekly (Most common)
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✅ Bi-Weekly (Every two weeks)
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✅ Monthly (Available for long-term contracts)
Q: Do you offer overtime?
A: Yes, depending on the project. Overtime rates vary based on client contracts.
Q: Will I be paid for travel time or expenses?
A: This depends on the contract terms. We will clarify any travel or expense allowances before you start work.
Q: Do you provide insurance coverage?
A: Yes. All workers placed through R&A Consulting are fully covered under employer’s liability and personal accident insurance.
🔄 PLACEMENT MANAGEMENT
Q: How are job placements managed?
A: We use a dedicated placement system to:
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✅ Track available jobs in real-time
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✅ Match jobs based on skills and availability
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✅ Communicate assignment details directly to you
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✅ Handle all administrative paperwork
Q: What happens if a job ends early?
A: If a job ends earlier than expected, we’ll prioritize finding you a new placement immediately.
🦺 HEALTH & SAFETY
Q: What are my health and safety responsibilities?
A: You must:
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✅ Follow site safety rules and regulations
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✅ Wear the correct PPE at all times
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✅ Attend site-specific safety inductions
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✅ Report any health and safety issues immediately
Q: What if I get injured on the job?
A: In the event of an injury:
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Report the injury immediately to the site manager and R&A Consulting.
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Seek medical attention if necessary.
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Complete an incident report (we will assist with this).
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We will handle any insurance claims and follow-ups.
🚧 CAREER PROGRESSION
Q: Can I progress to higher roles through R&A Consulting?
A: Yes! We offer career progression opportunities, including:
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✅ Supervisor and Manager Positions (SMSTS/SSSTS certification required)
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✅ Specialized Trade Work (Higher pay rates)
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✅ Advanced Plant and Machinery Operation (Additional CPCS/NPORS levels)
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✅ Technical and Professional Roles (Surveying, Project Management)
Q: Will you help me with training and development?
A: Absolutely. We can advise you on available training programs and may sponsor specific certifications for high-demand roles.
💡 WHY CHOOSE R&A CONSULTING?
✅ Fast job placements – within 24–48 hours
✅ Competitive pay rates and flexible payment terms
✅ Full compliance with UK and industry regulations
✅ Dedicated support and career progression opportunities
✅ Wide range of construction and civil engineering projects
📲 READY TO APPLY?
👉 Submit your application at www.raconsultingandbrokerage.com
📞 Call us at 020 3376 9641
